Frequently Asked Questions

Welcome to our FAQs page! Here, we've compiled a list of the most commonly asked questions to help provide you with quick answers to your queries. If you don't find what you're looking for, feel free to reach out to our friendly support team.

1. How do I place an order?

To place an order, simply browse our website, find the product(s) you wish to purchase, and click the "Add to Cart" or "Buy Now" button. Follow the prompts to complete your purchase. If you encounter any issues, please don't hesitate to contact us.

2. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will be provided with the available options. Rest assured that all transactions are secure and your payment information is handled with utmost confidentiality.

3. How long does shipping take?

Shipping times may vary depending on your location and the shipping method selected. Typically, orders are processed and shipped within 1-3 business days. Once shipped, you can expect your package to arrive within 5-7 business days for domestic orders and 7-14 business days for international orders.

4. Can I track my order?

Yes, absolutely! Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our support team within 30 days of receiving your item(s). We will be happy to assist you with returns, refunds, or exchanges.

6. How can I contact your customer support?

If you have any questions or need assistance, our knowledgeable support team is here to help. You can reach us by email at hello@latherandherbs.co.uk or by phone at +44 7919 546 613. Our working hours are Monday to Friday, 9am to 5pm (BST).

7. Do you offer international shipping?

No, unfortunately we don't currently ship outside the United Kingdom. Please enquire via email for any orders outside the UK.

8. Can I cancel or modify my order?

We strive to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact us immediately. While we cannot guarantee changes once an order has been submitted, we will do our best to accommodate your request.

9. Are my personal details secure?

Yes, we take the security and privacy of your personal information very seriously. We implement industry-standard security measures to protect your data from unauthorised access, disclosure, or alteration. For more information, please refer to our Privacy Policy.

10. How can I provide feedback or submit a complaint?

We appreciate your feedback and value your opinion. If you have any suggestions, concerns, or complaints, please don't hesitate to contact us. We will review and address your message promptly.