Refund Policy

Welcome to our Refund Policy page.

At Lather and Herbs Skincare we are committed to ensuring customer satisfaction. We understand that sometimes your purchase may not meet your expectations, and we want to make it easy for you to request a refund.

30-Day Money Back Guarantee: We offer a 30-day money back guarantee on all our products. If you are not completely satisfied with your purchase, you can request a refund within 30 days of the purchase date. No questions asked.

How to Request a Refund: To request a refund, simply contact us via email or phone. Our friendly team will guide you through the process and assist you in resolving any issues you may have.

Conditions for Refund: In order to be eligible for a refund, the following conditions must be met:

• The refund request must be made within 30 days of the purchase date.
• The product must be in its original condition and packaging.
• Proof of purchase, such as the order number or invoice, must be provided.

Refund Process: Once your refund request is received and approved, we will process the refund within 7 business days. The refund will be issued using the original payment method.

Customer Support: Our customer support team is available to assist you with any questions or concerns you may have. You can reach us via email at hello@latherandherbs.co.uk or by phone at 07919 546 613.

Non-Refundable Items: Please note that certain items are non-refundable. These include gift cards, downloadable or digital products, and services that have already been rendered.

We value your satisfaction and will do everything we can to make your shopping experience a positive one. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.